Order Processing

We send a confirmation email after your order is placed. It is the customer’s responsibility to review this email to ensure all details are correct prior to shipping. Please allow one business day for order-processing.

Once your order ships, we will send an email with relevant tracking information so you can keep tabs on where your order is. For additional shipping-related queries after the order has shipped, please contact the carrier or reach out to us directly.

Please note: To guarantee delivery of your order by the end of the same week we advise you to have your order placed by the end of the business day Tuesday. It could take an additional business day to process your order which may cause a delay in shipping until the next available shipping day. We advise you to leave your requested delivery day in the comment section at checkout.

In some instances we may hold off shipping until the following Monday.

When ordering during holiday seasons please keep in mind that UPS and FedEx typically do not deliver the day of the holiday. Though we will try our hardest to make sure your order arrives to you in time for the holiday, we ask that you place your order at least a week in advance to guarantee it's arrival.

If you have any additional questions or concerns, please feel free to contact us at 412-391-3737, or by email at customerservice@wholey.com.

Delivery Options

We want you to be completely satisfied with your order, which means perishable items must arrive as fresh as possible. And our shipping options make that possible. That’s why we choose to use packing materials like extra-thick recycled polyurethane foam containers and industry-leading package-cooling. This ensures your order remains at an optimal temperature even when in transit.

Our fresh items are shipped with cooling gel packs to help keep them chilled, while frozen items are sent with dry ice to ensure they remain frozen. If both fresh and frozen items are shipped together the entire package will arrive frozen.

Delivery Cost

Wholey's exclusively offers premium shipping services, which is available for free on all orders of $250 or more. For orders that don’t qualify for free shipping, shipping costs will depend on your particular location.

Shipment costs vary depending on your location and ranges from $10 to $50 for 1-2 Day shipping.

* Please Note*  When choosing shipping, the 1-2 Day Standard and Next Day delivery options are the time it takes in transit after the order is shipped and not the time it will take to arrive to your house after placing your order.

Please see our Cost to Ship map for more information about shipping costs to your specific location.

Important Delivery Information

Most packages arrive before noon, but some can come as late as 7 p.m. Please check the tracking information included in your confirmation email for further details or contact the carrier directly.

Fish delivery does not require a signature, so you do not need to be home to sign for it. Further, our careful packaging ensures the contents will remain fresh for up to 24 hours after delivery.

If, however, you are ordering for holidays or special occasions, we advise you allow for extra time in case of inclement weather or other potential shipping delays that are out of our control.

For More Information

If you have any additional questions, please feel free to contact us at 412-391-3737
By email at customerservice@wholey.com.

Thanks for choosing to shop with us!

-Dan Wholey