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FAQ

I just placed my order online. How will I know the order was received?
After your order is placed you will receive an order conformation and a ship confirmation email. The email confirmation should arrive within 24 hours. This confirms receipt of your order and provides you with your order confirmation number. The ship notification is sent to you the moment your product is shipped and will provide you with your package tracking number.

I'm getting an error with my shipping option. It reads The shipping method you specified is not available to your address.?
In order to ensure that all orders arrive in 1 to 2 days we have to limit certain states to be eligible for ground shipping. If you are choosing UPS or Fed Ex ground and receiving the error then you are out of our ground delivery zone. Please select either 2nd day or Next day air. To view our shipping map click here

Do I have to register with your site to place an order?
No. You don't have to register to place an order with us. When at the checkout screen all you have to do is choose guest checkout and you can proceed without becoming a member. Registering,however, does allow you to shop more easily. Being a member allows you to store your information in our system so you can have a speedy, secure checkout without re-entering your information with each order. It also allows for you to re-order from previous purchases that are saved to your account.

I don't feel comfortable giving my credit card information over the Internet. Can I still place an order?
Wholey.com uses the latest in security technology to insure your sensitive information is protected. However, you may also place an order by phone at 412-391-0125.

Where can I purchase or use a Wholey's Gift Card?
Gift cards can be purchased online or at our local retail location. Please note that gift cards purchased at retail can only be used for the retail location. Online Gift cards can be redeemed both online and in-store. To order your gift card online, click here.

How can I redeem my Wholey's Gift Card or Certificate?
Gift Cards and Certificates can be redeemed by phone,online or at Wholey's retail location.

To redeem online bought gift certificates at our retail location please bring in a printed copy of the order with the gift certificate number on it to the checkout register.

Redeem by phone: Call 1-888-946-5397

To redeem your gift certificate online, simply enter your Gift Number on the Payment and Summary page as you check out.

How long has Wholey's been in business?
Since 1912 Robert Wholey & Co. has been working diligently to provide our customers with the very best seafood and meat available. Our Mission is to create happy customers by selling the freshest products at the best prices, in a friendly, fun atmosphere.

What if I receive products I am not satisfied with?
We aren't happy unless you are!. If something is not up to your standards - please let us know! We will do everything in our power to make it right. Also, please refer to our return policy

How are Wholey.com products shipped?

We strive to ensure your product arrives in perfect condition. We use plenty of dry ice and a polystyrene insulated cooler to keep your frozen products perfectly frozen. Orders of fresh products are kept perfectly refrigerated with plenty of gel packs.

What if I order both frozen and fresh products?

We generally prefer not to ship fresh and frozen togeteher. If the order is large enough we will seperate it into two seperate boxes otherwise we will use dry ice for the entire order. If you don't want the order to be frozen please call our order department 412-391-0125

What shipping methods are available for me?

We offer three methods: UPS Ground, 2nd Day and Next Day Air. All methods are guaranteed for a 1-2 day delivery.

To see if you qualify for ground shipping please click here